Payments

Payment can be accepted via PayPal, VISA, MasterCard, American Express, and Discover. Sorry, we do not accept personal checks. Your card number will be protected using SSL, an industry-leading encryption standard. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Cancellation Policy

Cancellation can be done within 2 days of order placement, the customer should contact support for requesting order cancellation.

Order Acceptance & Payment

Prices and availability of products on the website are subject to change without notice. Errors will be corrected when discovered. Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We will normally verify prices as part of our order processing procedures so that, where a product’s correct price is less than our stated price, we will refund the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.

Refunds & Return Policy

We want to ensure satisfactory customer experience that’s why our return policy is set for 14 days of delivery. You can return or exchange almost everything within 14 days of delivery for a full Refund or Exchange.

Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on your payment method.

The customer is also entitiled for refund/return, in the following cases

  • Wrong product received by the customer
  • Products has some defects
  • Product damaged in shipping
  • Product is tampered

Personalized or other customized product may not be returned for refund or exchange under any circumstances.

Also please note that in case of returns, customers would have to bear charges for shipping back the item to us. For Complete return instructions. Please visit this link

Custom Orders

Return and Alteration

We are committed to get you your perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

How we strive to achieve Win-Win Situation?

Custom (read: bespoke) jackets can be tricky and also keep us on our toes to achieve a win-win situation. The need of return can occur due to the following reasons.

Design & Quality

Solution: Before dispatching your order, we share pictures of your actual product with you. You can review the design, material and stitching before we dispatch it. So this reason is potentially eliminated.

Sizing

Solution: When you place your custom order, our CS agent asks for your body measurement. Please refer to our sizing guide to take your body measurements. When you take your measurements correctly, there are chances for sizing error. Still, if the jacket reaches you and it doesn’t fit you perfectly, we do the first alteration free of cost. However, you would have to pay for shipping the jacket back to us.

Refund

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.

Pricing

We accept payments online using Visa and MasterCard credit/debit card in USD. However, if your card currency is other than USD, you can place your order. Our system will accept the order by deducting the equivalent amount of the respective currency.

Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered. Our Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced. We will normally verify prices as part of our order processing procedures so that, where a product’s correct price is less than our stated price, we will refund the lower amount when dispatching the Product to you. If a product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.

Users & Accounts

All the registered users are responsible to maintain the confidentiality of their respective accounts. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

Governing Law

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE. United Arab of Emirates is our country of domicile.